Contact information
We’re here to assist you with questions regarding orders, products, and support requests.
If you need assistance, please contact us using the contact form on this page. Our support team will review your inquiry and respond as soon as possible.
Before Contacting Us
- Shipping may take up to 120 days due to high demand, overseas shipping, and customs processing.
- Refunds are only available for defective products.
- Please include your order number when contacting support.
Defective Products
If your product arrived damaged or defective, include clear photos or videos of the issue in your message so our team can review your request efficiently.
Response Times
Support inquiries are typically answered within 24–72 business hours. Response times may be longer during holidays or promotional periods.
Thank you for shopping with Max Sold It.