Refund policy

At Max Sold It, customer satisfaction is important to us. Please review our refund policy carefully before placing an order.

Defective Products Only

Refunds or replacements are only available for products that arrive defective, damaged, or not functioning as intended.

We do not offer refunds for:

• Buyer’s remorse
• Incorrect sizing or color selection
• Delayed shipping caused by carriers or customs
• Orders placed incorrectly by the customer
• Normal wear and tear

Reporting a Defective Item

To request a refund or replacement for a defective item, customers must contact us within 7 days of delivery and provide:

• Order number
• Clear photos or videos showing the defect

Our team will review the request and determine eligibility. Approved refunds will be issued to the original payment method.

Non-Refundable Items

All discounted, promotional, or clearance items are final sale unless defective.